Likeable Social Media: How to Delight Your Customers, Create an Irresistible Brand, and Be Generally Amazing on Facebook (And Other Social Networks)

Likeable Social Media: How to Delight Your Customers, Create an Irresistible Brand, and Be Generally Amazing on Facebook (And Other Social Networks)

Likeable Social Media: How to Delight Your Customers, Create an Irresistible Brand, and Be Generally Amazing on Facebook (And Other Social Networks)

THE NEW YORK TIMES AND USA TODAY BESTSELLER! The secret to successful word-of-mouth marketing on the social web is easy: BE LIKEABLE. A friend’s recommendation is more powerful than any advertisement. In the world of Facebook, Twitter, and beyond, that recommendation can travel farther—and faster—than ever before. LIkeable Social Media helps you harness the power of word-of-mouth marketing to transform your business. Listen to your customers and prospects. Deliver value, excitemen

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  1. David Bowers "@iamdavebowers" says:
    51 of 55 people found the following review helpful
    5.0 out of 5 stars
    The best social media book out there, June 22, 2011
    By 

    This review is from: Likeable Social Media: How to Delight Your Customers, Create an Irresistible Brand, and Be Generally Amazing on Facebook (And Other Social Networks) (Paperback)

    I’ve read and reviewed a lot of books on Social Media and this is the first one I’ve given five stars. It’s that good.

    I’m a marketer, specializing in the digital realm and I’ve become increasingly annoyed at the self proclaimed Social Media Experts (SME’s) out there. Most are full of hot air and sell snake oil. This is not the case with Dave Kerpen.

    This book is clearly written with great examples by someone who has a vast knowledge of this area. Even better, he uses examples of his actual work within the book for us all to learn from (most social media books don’t). Each chapter also ends with exercises for you to start considering how to implement the concepts into your business.

    There are two aspects that separate this book from the rest. 1. Dave comes at it from the point of the user receiving the marketing and 2.Dave can easily be found on all social media sites giving out free advice, using the methods he describes in the book to grow his readership and business along with it. He walks the walk.

    While I don’t agree with every element of the book, my quibbles are not worth your time. Just understand that this book is worth purchasing.

    I will be suggesting it to everyone I work with that suddenly wants to enter the social media space, but isn’t sure why.

    Disclaimer: I received a review copy of this book from McGraw Hill.

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  2. by Lisa Jo Barr says:
    13 of 14 people found the following review helpful
    5.0 out of 5 stars
    The Future Social Media Marketing Textbook, May 22, 2011
    By 

    This book is likeable. It’s a two-thumbs up easy read, chock full of important social media marketing strategies that have a down-to-earth quality full of integrity.

    “Listen carefully, be transparent, be responsive, be authentic, tell great stories–the qualities that would make you the hotshot at the party–they’ll make your organization a likable one on social networks.” –Dave Kerpen
    The author is right on the mark.

    What else about this clever book, you might ask?

    1. It shines new light on how to use social media right–stay true to yourself which is great advice for a better world.
    2. It’s target readers are widespread–from those with their feet wet in social media to neophytes.
    3. For those new to the scene or those wanting a review–there’s fun content in the back of the book– 25 pages of thorough explanations, simple ways the different social media platforms can enhance and expand communication with potential and established customers.
    4.A chapter on tapping and using your listening skills full blast which you’ll need if you want to enter the world of social media; it can make or break.
    5 Approaching marketing projects at times like a child–with a sense of wonder, curiosity and super-creative out-of-the-box strategies.
    6. Dave teaches sophisticated social media tools and approaches in an easy-to-understand and respectful way.
    7. The book is written in a very refreshing and positive light.

    Highly recommended. I can see LIKEABLE MEDIA become THE social media marketing textbook. Good for students too. This book to all those who want to hone their social media skills through learning the mechanics of online tools and the new-world marketing strategies that will drive your business to new heights.

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  3. A. A. Cohen says:
    35 of 44 people found the following review helpful
    5.0 out of 5 stars
    A Business Owner’s Dream, June 15, 2011
    By 
    A. A. Cohen (Newark, NJ USA) –
    (REAL NAME)
      

    Amazon Verified Purchase(What’s this?)
    This review is from: Likeable Social Media: How to Delight Your Customers, Create an Irresistible Brand, and Be Generally Amazing on Facebook (And Other Social Networks) (Paperback)

    As a business owner, this book is just what I want. it cleared up all the confusion I was feeling about social media. Like 95% of small business owners, I’m so clueless about using social media for my business (I’m great at posting photos of my kids and me hiking) that I would not have even read any book on social media if I didn’t know Dave (full disclosure – we’re good friends, but no one is making me write this review, and I’m being 100% honest, which is easy in this case, thank goodness. Silence was always an option). I guess I shouldn’t be surprised that the same man who machine guns concise tweets and posts all day long can also write long-form so engagingly and informatively. The book is easy to read, complete with useful action items at the end of every chapter, and loaded with real-world examples. From Verizon Fios to United Airlines, practical stories of real-world online successes and failures fill the book. His explanation and definition of how a company needs to be engaged with it’s customers is worth the price alone. It’s part 21st-century marketing manifesto and part social media owners manual. If Anthony Wiener had read the appendix on using Twitter, he might not be in trouble today.

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